Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions under which refunds will be processed for products or services purchased through [Genesisfashionshop.com]. By making a purchase on our Website, you agree to abide by this Policy.

1. Refund Eligibility

1.1. Our refund policy varies depending on the nature of the products or services offered. Please refer to the specific product or service description for details on whether it is eligible for a refund.

1.2. Customized or personalized products or services may not be eligible for a refund, as they are tailored to individual customer specifications.

2. Refund Process

2.1. To request a refund, you must contact our customer support team within [number of days] days from the date of purchase.

2.2. Your refund request must include the order number, a detailed explanation of the reason for the refund, and any relevant supporting documentation.

2.3. We reserve the right to evaluate each refund request on a case-by-case basis and determine whether it meets the eligibility criteria outlined in this Policy.

3. Non-Refundable Items

3.1. The following items or services are generally not eligible for a refund:

• Downloadable digital products, such as software, e-books, or digital content.
• Services that have been fully provided or delivered.

4. Refund Method

4.1. Approved refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed upon by both parties.

4.2. Refunds may take up to [number of days] days to be processed, depending on the payment processor and financial institutions involved.

5. Disputes and Chargebacks

5.1. If you initiate a chargeback with your credit card provider or payment gateway before contacting us for a refund, we reserve the right to dispute the chargeback and provide evidence of your purchase and our refund policy.

6. Changes to Refund Policy

6.1. We may update or modify this Refund Policy at our discretion. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this Policy regularly.

7. Contact Information

7.1. If you have any questions or concerns regarding our refund policy, please contact us at [info@genesisfashionshop.com].